FAQ -

FAQ - CCPSWITZERLAND.

1. What payment methods are accepted?

   • We accept payments via credit card, PayPal, and bank transfer.

2. How long does it take to ship my order?

   • Shipping within Switzerland typically takes 3-5 business days. International deliveries may take longer.

3. Can I modify my order after purchase?

   • Order modifications are possible within the first 24 hours after purchase. Please contact our customer service or reach us via WhatsApp or social media.

4. Can I return the item if I don't like it?

   • Yes, returns are accepted within 14 days of receiving the item, provided it is unused and in its original packaging.

5. Does customcarparts.ch offer a warranty on products?

   • Not all products come with a warranty. Warranty information is specified on the product pages.

6. How can I track my order?

   • After your order has been shipped, you will receive a tracking number via email, which you can use to check the delivery status.

7. What should I do if my product arrives damaged?

   • Please contact us within 48 hours of receiving the package to arrange for a replacement or refund.

8. Can I personalize a product?

   • Yes, we offer customization options for certain products. More details are available on the respective product pages.

9. What are the shipping costs?

   • Shipping within Switzerland is free for orders over CHF 100. For orders under this amount, a flat shipping fee of CHF 7 applies.

10. Can I pick up my order?

• Yes, pickups are available by appointment at our office.

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Do you have any further questions? Contact us anytime via email, Instagram or Whatsapp