Shipping Policy

Shipping Conditions from CustomCarParts.ch

Welcome to CustomCarParts.ch! Below you'll find all the important details about our shipping conditions to ensure a smooth order and delivery process:

1. SHIPPING AREAS
CustomCarParts.ch ships exclusively within Switzerland. For inquiries about international shipments, please contact us at support@customcarparts.ch – we will be happy to check if custom shipping solutions are possible.

2. SHIPPING COSTS
Enjoy free shipping on all orders with CustomCarParts.ch.

3. DELIVERY TIME
3.1 Processing Time

• In-stock products: Your order will be processed within 1 business day.
• Made-to-order products: Processing time is 30-60 business days (excluding holidays).

3.2 Shipping Time

• In-stock products: Shipping will be done within 1 business day after processing.
• Made-to-order products: Shipping time is 30-60 business days after processing.

3.3 Delays
Unexpected events such as customs clearance, weather conditions, or supply chain disruptions may occasionally lead to delays. We will keep you updated and work to minimize the delay.

4. TRACKING
Once your order is shipped, you will receive an email with a tracking number. You can conveniently track your shipment online.

5. DELIVERY ADDRESS
Please ensure that your delivery address is complete and accurate. Incorrect or incomplete information may result in delays or delivery issues. CustomCarParts.ch is not liable for such issues.

6. DELIVERY
6.1 Delivery Attempts
Our shipping partner typically makes multiple delivery attempts. If delivery is not possible, a notification will be left. If the package is returned to us, please contact us to arrange the next steps.

6.2 Package Inspection
Please check the package upon receipt for visible damage. If the package is damaged, document the damage and report it immediately to our customer service at support@customcarparts.ch or contact us via WhatsApp at +4178 343 33 86.

7. SELF-PICKUP
You can also pick up your order at our office. All orders are exclusively delivered through our shipping partners.
Office address: Custom Car Parts, Morgentalstrasse 6/8, 8108 Dällikon.

8. CONTACT
For questions regarding our shipping conditions or your order, our customer service team is always available. You can reach us at:
Email: support@customcarparts.ch

9. IMPORTANT NOTES
By placing your order with CustomCarParts.ch, you agree to our shipping terms. These terms will take effect as of December 20, 2024.

Thank you for choosing CustomCarParts.ch! We look forward to supporting you with your project and hope you enjoy your new car parts. 🚗🔧